Terms & Conditions


Terms & Conditions

Terms & Conditions




1. Acceptance of Terms
PHH reserves its right at its discretion, to update or revise these Terms and Conditions. Please check these Terms and Conditions periodically for changes. Your continued use of PHH’s web sites and its related web sites following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.


2. Intellectual Property Rights
All trademarks, logos and/or service marks used in PHH’s websites are the property of PHH. Other company names mentioned in PHH’s websites may be trademarks, logos and/or service marks of their respective owners.


The copyright, trademark or other intellectual property rights in the contents of PHH’s websites and its related websites (including, without limitation, all designs, logos, PHH’s names, text, images, graphics and links) are owned by PHH and the respective third party entities as identified in PHH’s websites and its related websites. No license or right is granted and your use of PHH’s website and its related websites shall not constitute any license or right of use. As such, you shall not reproduce, transmit, republish, upload, post, broadcast, adapt, distribute, display, license and/or alter in whole or in part any of the foregoing in any manner without the prior written consent of PHH.


All rights, title and interest in the contents in PHH’s websites are owned by, licensed to or controlled by PHH.


Any reproduction of the feature articles, which first appeared in PHH’s websites, is forbidden without prior written consent of PHH and/or the respective author/ owner.


3. Hyperlinking
Without the prior written consent of PHH, you shall not:

  • insert a hyperlink (which bypasses the relevant home page(s) of PHH’s websites and/or its related websites) to;
  • reproduce any table cell similar to;
  • “frame”; and/or
  • “mirror”,

any part of PHH’s websites and its related websites.


4. Information on PHH′s websites
By accessing PHH’s websites and its related websites, you assume full responsibility without limitation or qualification for the use of the information herein.


Information on PHH’s websites and its related websites is subject to change and modification without prior notice, and may contain inadvertent or technical inaccuracies or typographical errors.


The contents in PHH’s websites are provided on an ‘as is’ basis without any representations and warranties of any kind. To the fullest extent permitted by law, PHH does not represent nor warrant:


The accuracy, correctness, reliability, ongoing, timeliness, non-infringement, title, completeness, suitability or availability for any particular purpose of the contents; or that
The contents or any functions associated with PHH’s websites will be uninterrupted or error-free, or that defects will be corrected or that PHH’s websites and the website server are and will be free of all viruses and / or other harmful elements.


5. Disclaimers
PHH’s websites and its contents are for general information only. PHH does not assume any risk for your use of PHH’s websites and its related websites.


The contents do not constitute and should not be relied upon as medical or other professional advice. The information contained in PHH’s website and its related websites shall not in any way replaces or supersedes the advice of medical practitioners or other professionals. If medical or other professional advice is required, services of a competent professional should be sought.


PHH accepts no liability for the security, authenticity, integrity or confidentiality of any transactions and other communications made through PHH’s websites or its related websites, if any.


To the extent permissible by law, PHH disclaims liability for any loss or damage arising out of or in connection with the use of PHH’s websites or its contents. This includes, without limitation, direct, indirect or consequential loss or damage whatsoever suffered as a result of reliance on the contents for any decision, action or non-action taken based on information herein.


6. Unacceptable Use
You agree to abide by all applicable laws in all jurisdictions. By way of example, without limitation, you agree not to, in respect of PHH’s websites and its related websites:
Submit, upload or transmit any material that is defamatory, abusive, threatening, obscene, indecent, infringing or unlawful in any jurisdiction;


Transmit or upload any material that contains viruses, Trojan horses, worms, time bombs, cancel bots or any other harmful, disruptive or deleterious programs; and


Transmit or upload any material protected by intellectual property rights or any other applicable law unless you have received all requisite consents.


7. Links to Third Party Sites
Linked sites other than its related websites are not under the control of PHH and PHH is not responsible for the contents of any linked site or any link contained in a linked site. PHH provides links to third party sites only as a convenience, and the inclusion of any link does not imply endorsement by PHH of the linked sites.


8. Indemnity
You agree to indemnify and hold each of PHH and its related companies and/or (business(es)) harmless from any claim, demand or damage, including legal fees, asserted by any third party, relating to and in connection with (a) your use of PHH’s websites and its related websites; and/or (b) your breach of any of the terms and conditions herein.


9. Governing Law and Jurisdiction
Your access and/or use of PHH’s websites and its related websites shall be governed by, and in accordance with, the laws of Singapore and you agree to submit to the non-exclusive jurisdiction of the courts of Singapore.


Thank you for using the www.pachealthholdings.com website.


Unless restricted by applicable law, you agree that by accessing any website belonging to PACIFIC HEALTHCARE HOLDINGS LTD. (“PHH”) any and all personal information / data relating to you collected from PHH’s websites and its related websites from time to time may be used and disclosed for such purposes and to such persons as set out in the Data Protection and Privacy Policy.


Personal Data Protection Notice

In compliance with the Personal Data Protection Act 2012 (PDPA) and other relevant legislation such as the Private Hospitals and Medical Clinics Act, PHMC (1980), Pacific Healthcare Holdings (PHH) and its Group (PHH Group) are committed to handle and preserve the confidentiality of your personal data.


The obtaining of personal data from you or from other sources, is collected, used and disclosed for the purpose of managing your relationship as a patient and/or customer with the clinic or any other practices within PHH Group including but not limited to the following:

  1. providing you with medical and dental healthcare services to meet your medical and dental healthcare needs within the PHH Group, and to our service providers we have retained to perform services on our behalf,
  2. to avail the services which the PHH Group provides, including, where necessary, the transferring to or sharing of your personal data with third party medical service providers such as hospitals, specialists, imaging providers, pathology providers, or other allied health professionals such as physiotherapists and to our insurers;
  3. where an individual’s life, health or safety is at risk of serious and probable threat;
  4. where public health and safety are critically at risk;
  5. where necessary, to respond to your enquires or to resolve complaints made by you;
  6. to update and maintain personal and other relevant data for record purposes;
  7. for administrative and operational purposes;
  8. to process refunds and/or credit notes;
  9. to aid in the collection of fees, charges and expenses for services provided;
  10. to identify and verify a patient and other relevant parties;
  11. to file on your behalf with your respective employer, company or insurance provider any relevant medical claims;
  12. for the collection of all payments by, but not limited to, cheques, banks transfers and credit cards with banks, financial institutions, credit card companies and debt collecting agencies;
  13. carrying out billing, accounting, auditing and the maintenance of proper bookkeeping for the Practice’s operations and business;
  14. to facilitate auditors in the preparation of financial reports, relevant documents, records, books and information may be disclosed in either digital or hard copies;
  15. to comply with any relevant regulations and applicable laws; and/or
  16. to inform and update you of new developments, services or events, as well as scheduling appointments through marketing and communications

The collection and retention of your personal data is necessary in order for us to effectively provide services and/or products to you. In accordance with the procedure set forth in this Policy, the personal data that we collect from you will continue to be used and shared with the PHH Group and our affiliates, partners and subsidiaries under the Personal Data Protection Act 2012 (“PDPA”) and other relevant legislation such as the Private Hospitals and Medical Clinics Act unless your preference of being opted-out has otherwise been indicated in writing to us. In such an event, we wish to bring to your attention that if you do not consent/agree to provide us with your personal data or do not consent/agree with this Notice or our Personal Data Protection Policy, we will not be able to provide you with the appropriate medical and dental healthcare services and products.


You agree and consent that when your personal data is collected, it will be treated and used in accordance with the privacy practices set forth in this Policy. We reserve the right to update and amend our Personal Data Protection Policy from time to time which will be announced on our website or other appropriate means. Any amendments made to the Personal Date Protection Policy will apply for personal data collected after the date of policy revision. PHH relies on your personal data to provide you with the medical and dental healthcare services and we will assume that the personal data you give us is correct and complete and to immediately inform us of changes to your personal data.


Should you require further information about the collection, use and disclosure of your personal data, please email us at pdpa@pachealthholdings.com. Attn: Data Protection Officer.

Pacific Healthcare

290 Orchard Road #19-01
Singapore 238859

Tel: +65 6883 6955
Fax: +65 6883 6973
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Pacific Healthcare Holdings